Cancellation/Return/Refund Policy


CANCELLATION PRIOR TO SHIPMENT

If you cancel your orders) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at :

[email protected]

Once the cancellation request is received, a full refund will be initiated. We would advise a cancellation request within 2 hours upon your order submission order for a cancellation prior to goods shipment.


RETURN POLICY


The following are the policies to be eligible for return requests after shipment/receipt of goods:

Orders are returnable within 7 calendar days starting from the day the goods are delivered to you if they are incorrect, damaged or defective.

Only items that have been purchased directly from justmars online store can be eligible for a return.

Any justmars product purchased through other retailers is not eligible for this policy and must be in accordance to the respective retailers' returns and refunds policy.

Goods are eligible for a return if the following are applied:

Incorrect:
The item is not the item you ordered. Wrong size or the colour is different from what is indicated on the order summary, or there are missing items inside the packaging.

Damaged:
The items is found to be damaged upon receipt. Items has been tampered/refurbished or modified. 

Customers will be responsible for all shipping charges to return goods. 

Returns are applicable only for a complete justmars online store product.

Returned items must meet the following requirements:
- The item must be shipped back to us within 7 working days upon receipt (as proved by the postal or courier receipt).
- You have proof of purchase (order invoice number and receipt).
- Item must be in new condition and returned in its original packaging and free gifts received with it. All packaging must be unused, unmarked and not defaced in any manner.
- Item must be returned in the original box (or with, at least, suitable packaging to protect the Product from damage during return delivery

Change of order and cancellation of order will not be permitted once payment has been confirmed. 

Any cancellations due to change of mind will not be accepted.


REFUND POLICY


Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.